Privacy Policy

1. Who We Are

Data Controller: Codeloom
Address: 274 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand
Privacy contact: [email protected]
Phone: +66 43 286 9510

2. What Data We Collect

We collect personal data only when you provide it directly or when it is generated by your use of our website.

Data you provide

• Name and email address (required when submitting an enquiry or enrolment form)
• Phone number (optional, if you include it in a contact form)
• Messages and questions you send us
• Payment information (processed by our payment provider — we do not store card details)

Data collected automatically

• IP address and approximate location (country/city level)
• Browser type and operating system
• Pages visited and time spent on the site
• Cookie data (see Section 6 and our Cookie Policy)

3. Legal Basis for Processing

We process your data on the following legal bases under applicable Thai law and internationally recognised data protection principles:

• Contract: To manage your enrolment, communicate about your course, and deliver the service you've paid for
• Consent: For optional analytics cookies and any marketing communications (you can withdraw consent at any time)
• Legitimate interests: To improve our website, respond to enquiries, and protect against fraud — where these interests don't override your rights

4. How We Use Your Data

• Responding to enquiries and questions sent via our contact form
• Managing course enrolment, scheduling mentor sessions, and delivering course materials
• Processing payments through our payment provider
• Sending administrative communications related to your course (session reminders, material updates)
• Analysing website usage to understand how visitors navigate the site and improve it
• Complying with legal requirements

We do not sell your personal data to third parties. We do not share your data with advertising networks for targeting purposes.

5. Data Sharing

We share personal data with third parties only where necessary:

• Payment processor: To complete payment transactions securely
• Video conferencing tools: Used for mentor sessions (you are informed which tool before scheduling)
• Analytics services: Aggregate, anonymised usage data only — if you have opted in to analytics cookies
• Legal authorities: Where required by Thai law or a valid legal order

6. Data Retention

• Enquiry data: retained for 12 months, then deleted unless an enrolment followed
• Enrolment and payment records: retained for 7 years to meet accounting obligations
• Course-related communications: retained for 2 years after your last active course
• Analytics data: retained in aggregate form for up to 26 months

7. Cookies

We use essential cookies to operate the site and optional analytics cookies to understand usage patterns. You can manage your cookie preferences on the Cookie Policy page. Essential cookies are required and cannot be disabled. Analytics and other optional cookies are used only with your consent.

8. Data Security

• Data transmitted to and from our website is encrypted using HTTPS/TLS
• Access to personal data is restricted to authorised Codeloom staff and contractors who need it to perform their role
• Passwords and sensitive credentials are not stored in plain text
• In the event of a data breach affecting your personal data, we will notify you and relevant authorities within the timeframes required by applicable law

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate data
• Erasure: Request that we delete your data where we no longer have a lawful basis to hold it
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent for marketing or analytics at any time without affecting prior processing
• Complaint: Lodge a complaint with a relevant data protection supervisory authority

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites, including tools or resources referenced in course materials. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our courses and website are intended for individuals aged 18 and over. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from someone under 18, contact us and we will delete it promptly.

12. International Transfers

Codeloom operates from Thailand. If you access our services from outside Thailand, your data may be transferred to and processed in Thailand. We take reasonable measures to ensure your data is handled with appropriate safeguards regardless of where it is processed.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. If the changes are material, we will notify enrolled learners by email. Continued use of the site after a policy update constitutes acceptance of the revised policy.

14. Contact

For any privacy-related questions or to exercise your data rights:

• Email: [email protected]
• Phone: +66 43 286 9510
• Address: 274 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand